I should also mention where to get it. Canon's official website, maybe through a support portal for registered users. Ensuring that users download from the correct source to avoid malware.
Common use cases: diagnostics, firmware updates, configuration settings, retrieving device data, error code lookup, generating reports. These are standard functions for service tools. I should also mention where to get it
Also, check if there are any known issues with version V411 32 or if Canon has a support forum where users can get help if they face problems. retrieving device data